Materials and Care: • 11 oz. ceramic mug or 15 oz. ceramic mug • Shipped in white box. Processing Time: • Mugs are printed to order in Austin, TX • Once we receive your paid order it takes 1-4 business days to print and ship your order. • USPS transit times vary and we are NOT responsible for delays in global shipping times. • Tracking numbers are provided for you to track and follow up with USPS for any issues. Printing: • All designs are printed directly onto the mug so no scraping or fading away. Sublimation print is permanent., not a sticker or vinyl • All photos shown are mockups. Color variations may happen as monitors and screens vary in color differences. We attempt to show our products as accurate as possible. • The final product may look slightly different in person than what was viewed on your screen. • When you place your order, you understand that there may be a slight color difference from the actual finished product compared to what was seen on the monitor. • You understand this minor difference does not qualify for a an exchange. We do not do refunds on custom ordered products. • Due to the rustic nature of camp mugs, you may see small imperfections such as dents, bubbles + other rustic features.